Home / AI solutions / Customer communication
Answer messages automatically
Have frequently asked questions answered automatically via WhatsApp, day and night. Your customers get instant answers, you save time.
Many customers ask the same questions: opening hours, prices, availability, address. This automation recognises those kinds of questions and answers them automatically via WhatsApp, with your own answers, in your own tone.
Does a question come in that's too specific? Then the automation neatly passes it on to you, so you can respond personally. That way customers always get a quick answer, even outside office hours, while you only have to answer the truly important messages yourself.
What it saves you
- Customers get instant answers, even outside office hours
- Frequently asked questions are handled automatically
- Specific questions are passed on to you
- Answers in your own words and tone
- Fewer interruptions, more time for your work
Frequently asked questions
The answers are written in your own style and sound natural. You can also choose to transparently mention that some replies are automated.
Then the automation hands it over to you so you can respond personally. So you never miss an important question.
Yes, this automation works with a (free) WhatsApp Business account. That's also clearly stated in the requirements.